Reservation / Cancellation and No-Show Policies

 

We understand that unexpected circumstances may arise, necessitating a change to your salon appointment. To maintain efficient scheduling and fairness to both our staff and other valued clients, we have established the following cancellation policy:

 

1. Please notify us of any cancellations at least 24 hours in advance to avoid a $50 cancellation fee.

 

2. Appointments canceled on the same day as your reservation will incur a fee of at least 50 percent or a flat rate of the services initially scheduled for that day.

 

3. No-show appointments will be charged the full amount for the services booked.

 

4. We reserve the right to reschedule or cancel any online appointments and will promptly notify you of any necessary changes.

 

5. Kindly arrive at least 5 minutes before your appointment. If you anticipate being late, please call us.

 

6. Please note that if you are more than 15 minutes late for your appointment, we may need to reschedule or adjust the services for that day.

 

7. Payment in full is expected upon completion of services.

 

8. Returned checks will result in a $25 fee.

 

9. We guarantee the quality of all our services when guests purchase our salon-recommended professional products. Including but not limited to all color services, Keratin Treatments and Brazilian Blowout Treatments.

 

We appreciate your understanding and cooperation with our salon's cancellation policy, as it aids us in delivering exceptional service to all our guests and maintaining a fair schedule. If you have questions or need further clarification, don't hesitate to contact our salon directly.

 

Please be aware that our confirmation system operates solely through an automated 'ok' response for appointment confirmation. For any cancellations or rescheduling needs, please contact us directly by phone. 774-644-9873 (DO NOT TEXT THIS NUMBER)