Reservation / Cancellation and No-Show Policies
We understand that unforeseen circumstances may arise,
and you may need to cancel or reschedule your salon appointment.
To ensure efficient scheduling and fairness to our staff and other clients,
we have implemented the following cancellation policy:
Cancellations must be made at least 24 hours in advance to avoid a $50 cancellation fee.
Appointments cancelled on the same day of your reservation will be charged a percentage or flat rate of services scheduled to be provided that day.
All No-Show appointments will be charged in full for services to be provided that day.
We reserve the right to reschedule/cancel any appointment(s) booked online.
We will notify you if your appointment(s) must be changed.
Please arrive 5 minutes before your appointment.
If you are running late, we appreciate a heads-up via phone call.
Please note that if you are more than 15 minutes late to your appointment
we may have to reschedule you or reduce services for that day.
Full payment is due upon services rendered.
All returned checks will result in a $25 fee.
We only guarantee all services provided when guests purchase our
salon recommended professional products.
We appreciate your understanding and cooperation with our salon cancellation policy.
It helps us provide excellent service to all our guests and ensures fairness in scheduling.
If you have any questions or need further clarification,
please feel free to contact our salon directly.
Our confirmation system is automated and only recognizes "ok"
as a response to confirm appointments.
You must call in the event you need to cancel or reschedule your appointment.
Cell Phones
We kindly ask that electronic devices such as cellular phones, tablets and gaming devices be put on silent or turned off while in the salon. This includes the use of speakerphone, FaceTime and/or any other turbulent noise as well. We kindly ask that you use headphones to respect other guests.
Open Chair Policy
The stylist / guest relationship is one that is both intimately personal and unique. At The Texture Room hair and body, we have an “Open Chair” Policy. What that means, is that we want to help you find just the right fit, and sometimes that takes a couple of “dates.” Each guest is a guest of our salon, not of any one specific stylist. So if you have your hair done, love the salon, but aren't feeling that connection with your stylist, we want you to feel free to sit in another chair and meet the stylist of your dreams! With so many talented individuals, we encourage you to try anyone, at any price point so that you can find the stylist that fits your needs!
Children
For the comfort and relaxation of our guests, and for the safety of your children, please come alone to your service. If your child is receiving a service we welcome them, but please make alternate arrangements for your children during your service. All salon services on children under the age of 16 must be accompanied by a parent or legal guardian and remain in the lobby. This is to maintain our commitment to quality.
We would love for you to relax as well!